Frequently Asked Questions
Everything you need to know about your Neat™ experience.
How do I determine my size at Neat™?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored look.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund incur a small flat-rate shipping fee.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
Are your materials sustainably sourced?
Yes, Neat™ is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status directly through your Neat™ account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.